FAQ

WHERE DO YOU SHIP?

We ship within the United States. Available delivery options appear at checkout.

HOW MUCH IS SHIPPING?

Standard shipping is $3 for orders below $50 and free for orders of $50 or more, based on the eligible merchandise subtotal after discounts and before tax and shipping.

WHEN WILL MY ORDER ARRIVE?

Processing normally takes 1–2 business days. Standard transit is estimated at 5–8 business days after dispatch, or approximately 7–10 business days combined.

Weekends and U.S. federal holidays are excluded. Estimates are not guaranteed delivery dates.

CAN I RETURN OR EXCHANGE AN ITEM?

Request an eligible return or exchange within 30 calendar days after delivery.

Approved U.S. returns and exchanges include a prepaid return label, and approved replacement exchanges ship free.

Please contact us before sending anything back. See the Returns & Refunds policy for conditions and refund details.

CAN I CANCEL AN ORDER?

Email us promptly. We will try to help before dispatch, but cannot guarantee changes once processing or shipment is underway.

ARE THE BOOKS AND PENS IN THE PHOTOGRAPHS INCLUDED?

Only the items expressly listed under Included on the product page are supplied. Scene props are not included unless explicitly stated.

HOW DO I CHECK THE FIT OF A COVER OR SLEEVE?

Compare the usable product dimensions with your book or notebook, including its thickness.

A format name such as A5 or A4 alone does not guarantee fit. Ask us if the listing does not provide the measurement you need.

HOW DO I TRACK MY ORDER?

Use the tracking link in your shipping confirmation. If you need help, email support@foliavern.com with your order number.

HOW CAN I CONTACT YOU?

Email support@foliavern.com or call +1 (573) 450-8469.

Our service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time, excluding U.S. federal holidays.