Refund policy
Last updated: November 11, 2026
RETURN WINDOW
You may request a return or exchange within 30 calendar days after delivery. Please email support@foliavern.com with your order number and the item you would like to return or exchange.
RETURN CONDITION
For a change-of-mind return, items should be unused, clean, and in their original condition, with their included parts and accessories. Please include the original packaging when available, or use suitable protective packaging.
These condition requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect.
FREE RETURNS AND EXCHANGES
We cover return shipping for approved returns and exchanges within the United States and provide a prepaid return label. We also cover shipping of an approved replacement exchange item.
There is no restocking fee. Please use the label and return instructions we provide; independently purchased postage is not automatically reimbursed.
HOW TO RETURN AN ITEM
Contact us first at support@foliavern.com. We will review your request and provide the return destination, prepaid label, and packing instructions.
Keep the drop-off receipt or tracking record until your return has been resolved. Do not send items to our business mailing address unless it is the address stated in your return instructions.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If there is a problem with your order, contact us as soon as you notice it. Include your order number and a description; photographs can help us review the issue.
We will work with you on a replacement or refund, with no return shipping charge for an approved return. Applicable legal rights are not limited by the change-of-mind return conditions.
REFUNDS
After we receive and inspect your return, we will email you the outcome. Approved refunds are issued to the original payment method within 10 business days after inspection. Your bank or payment provider may need additional time to post the credit.
Contact us if you have not received an update or expected refund.
For an eligible change-of-mind return, we refund the amount paid for the returned item and applicable refundable tax. The original $3 shipping fee, if paid, is not refunded.
For an order returned because we sent the wrong item or it arrived defective or damaged, any applicable original shipping charge will also be refunded.
No retroactive shipping fee is deducted from an order that originally qualified for free shipping.
EXCHANGES
Exchanges depend on replacement availability. If the requested item is unavailable, we will offer a refund for the eligible returned item.
Any price difference for a different replacement item will be explained and agreed with you before the exchange is completed.
CANCELLATIONS AND ADDRESS CHANGES
Email us promptly if you need to cancel or change an order. We will try to help before dispatch, but cannot guarantee changes once processing or shipment is underway.
If an order has shipped, the return process applies. A canceled unshipped order is refunded in full.
CONTACT
FOLIAVERN is operated by COPPERVALE 2 MARKETPLACE LLC.
Website: https://foliavern.com
Email: support@foliavern.com
Phone: +1 (573) 450-8469
Business mailing address:
10197 Owensboro Rd
Leitchfield, KY 40119
United States
Customer service hours:
Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time.
Closed on weekends and U.S. federal holidays.
Please contact us before sending a return. The business mailing address is not an automatic return authorization.